Over the last few days, of course while I go on vacation, I find out traffic to my most successful web site dropped by about 2/3. Being on vacation I had communication limited to hotel rooms morning and night and during those times I do as much as possible to talk to my host, other site admins, run trace routes and so on.
Come to find out, after 3 or 4 days that the problem is a huge internet connection company called SBCGlobal. My web site partner was doing a lot of legwork while I was out of town and talks to Mediacom as a way to start hunting down the issue and ends up finding out that SBCGlobal who is the connectivity backbone for Mediacom, AOL, AT&T and many more large providers are interfering with connectivity with anyone whose IP address was 173.*.*.* from connecting to my web site, and supposedly many others. I hadn't found another as yet.
Mediacom had been working on it for about a week, only the last few days has it spread to a wider audience, which eventually started affecting mine.
Traffic is dropping, visitors are getting frustrated, two advertisers have contacted me about not being able to reach my sites/their scripts and one even threatening me for breaking contract. So I am dealing with them, explaining what is going on while otherwise sitting on my hands waiting for the issue to be resolved.
Mediacom is, from what I heard, preparing legal action for SBCGlobal's inaction on this issue.
I hope Mediacom takes them to the cleaners.
The reason for this post, other than to vent, is that if your web site is having connectivity issues, have your visitors run a trace route of their connection to your domain and look at the results. If it chokes at an SBCGlobal, AT&T, AOL, Mediacom or related servers, odds are you are affected by this issue.
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